See the Manage Devices guide for instructions. You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. If neither of these suggestions work, then the simplest resolution is to contact Tech Café at 21 to request re-activation of Duo Mobile.
The application generates passcodes for login and can receive push notifications for easy, one-tap authentication on your iPhone, iPad, or Apple Watch. Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network. Download Duo Mobile and enjoy it on your iPhone, iPad, and iPod touch. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.Īlso, check the time and date on your phone and make sure they are correct. Many phones have trouble determining whether to use the Wi-Fi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. You may have trouble receiving push requests if there are network issues between your phone and our service.
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